![]() ![]() ![]() They will treat you like a criminal no matter what your past history with Amazon is. Your customer experience will not be the same as when they lose a $10 package. My recommendation is to skip Amazon for anything expensive or at high risk of shipper theft/fraud. I can only imagine how bad it would be if the shipper claimed it was delivered. They had my money tied up for weeks with no recourse for a package they never even delivered. Even when they finally agreed the package was lost, I had to wait for another management review to actually get the refund issued. They wouldn't even talk to me until I waited a number of days after the package was late and even then all they would say is that it had to be escalated to management who would review the issue eventually. In the end Amazon finally refunded me, but it was a nightmare. Amazon kept saying it was the shipper's fault and the shipper said it was Amazon's responsibility. ![]() The package went "missing" with the shipper with obvious fake tracking data, like multiple "customer not home" delivery attempts timestamped at 12am in the morning. Amazon has a price threshold where the support system is different and the normal CS people are powerless.ĭuring lockdown, I ordered a Sony camera and lens that was in the $5k+ range. Everything changes when you have a problem with an expensive order. But almost all those orders are under $1000. In the rare case of a problem, Amazon would instantly refund me. Like most people, I've ordered a lot of packages (hundreds?) on Amazon and almost never had a problem. ![]()
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